FAQ
Frequently Asked Questions
Where do orders ship from?
Most orders ship from our fulfilment warehouse in China. This lets me source closer to the makers and specialist suppliers I am interested in, sample products before listing them, and keep the range small without padding prices to hold local stock before a piece has proved itself.
Some products may ship from Australian local stock in the future. If that applies, the product page or checkout will make it clear. Unless a product says otherwise, expect it to ship from China.
How much is shipping?
Shipping rates and free-shipping thresholds vary by country. See Shipping and Returns for the current rates. The available shipping option will also be shown at checkout.
How long will shipping take?
The estimated shipping time for your address will be shown during checkout. In most cases, delivery should take between 5 and 15 business days.
Do you ship to my country?
Hidden Stitch Supply currently ships internationally to a selection of major markets. Enter your address during checkout to see whether shipping is available. If your address is not accepted, unfortunately I am not shipping to your location at this stage.
Please send me a note anyway. I would like to expand into more markets where there is demand.
Will I have to pay duties or import taxes?
No. Duties and taxes are included in the price you pay at checkout. You should not be asked to pay extra duties, tariffs or import taxes when your order arrives. If a carrier or customs office asks you for an extra payment, contact me before paying it.
Do you have sales?
Generally, no. I try to keep prices on the leanest margin I can sustain all year, rather than building extra margin into the original price so I can discount it later.
If another store can regularly offer very deep discounts, that usually means there was substantial room in the original price. Hidden Stitch Supply is not set up that way. Even a 20% store-wide sale would make the business difficult to sustain. I would rather charge a fair price from the start.
How does Hidden Stitch Supply handle sizing?
All customer-facing sizes on Hidden Stitch Supply are standardised to US sizing, which should be familiar to most Western customers. The actual garment dimensions have also been measured. For the best comparison, measure a similar garment you already own that fits well and compare it with the product's size chart.
The label sewn into the garment may show a different size from the one you ordered because it can still carry the supplier's original sizing. Read the Sizing page and the product-specific size guide before ordering.
What if something is wrong with my order?
Contact me before sending anything back. I will look at what happened and work out the most sensible fix. Depending on the issue, that may be a return, replacement, refund or store credit. See Shipping and Returns for more detail.
How can I get help?
Use the Contact page for help with an order, sizing, shipping or returns. You are also welcome to share feedback about what you bought, what is missing or what you would like me to source next.