Shipping and Returns
Where we ship
We ship to these 24 countries:
- Australia and New Zealand
- North America: Canada, Mexico and the United States.
- Asia: Malaysia and Singapore.
- Europe: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden and the United Kingdom.
Where orders ship from
Most orders ship from our fulfilment warehouse in China. That is part of how Hidden Stitch Supply works: I can source closer to the makers and specialist suppliers I am interested in, sample products before listing them, and keep the range small without padding prices to hold local stock before a piece has proved itself.
I still handle the customer side of the order. If something goes wrong, contact me at mark@hiddenstitchsupply.com and I will work out the most sensible fix.
Some products may ship from Australian local stock in the future. If that applies, the product page or checkout will make it clear. Unless a product says otherwise, expect it to ship from China.
Shipping options
Shipping options and charges are shown at checkout.
Products generally arrive within 5–15 business days. More precise shipping estimates will be shown at checkout.
Duties and import taxes
All orders include duties and taxes in the price you pay at checkout. You should not be asked to pay extra duties, tariffs or import taxes when your order arrives.
If a carrier or customs office asks you for an extra payment, contact me before paying it so I can check what has happened.
30-day returns
I accept change-of-mind and sizing returns for Australian and international orders. Contact me within 30 days of delivery. Items must still be in new condition, unworn, unused, unwashed and unaltered, with their original tags attached.
Returns are sent by post to Melbourne, Australia, including returns from international customers. You arrange and pay for return postage for a change-of-mind or sizing return. There is no restocking fee. Contact mark@hiddenstitchsupply.com before posting anything so I can provide the return address and instructions.
This is the minimum I offer for eligible returns. If you have an issue outside these terms, please still get in touch and I will do my best to help. Your consumer-law rights are not limited by the 30-day window or the new-condition and tags requirements.
Read the Returns policy for the full return process, refunds, exchanges and faulty-item support.